An Introduction to Safety and Security Operations

This Level 1 Course consists of six e-learning modules which introduce learners to the fundamentals of the safety and security officer role.

E-Learning

This course is accredited by Highfield Qualifications and mapped to Ofqual learning descriptors. This e-learning course can take 4-7 hours depending on the learner.

Aim

The aim of this course is to provide learners with an understanding of the key basic activities, responsibilities and skills required to perform the role of security officer with confidence and professionalism.

Learning Outcomes

Upon completion of the module learners will be able to:

  1. Describe general safety & security functions relevant to the role.

  2. Demonstrate a basic understanding of legal and policy processes that govern the safety and security officer role.

  3. Demonstrate an understanding of communication processes required for effective discharge of the safety and security officer role.

  4. Demonstrate a basic level of digital skills to actively engage with e-learning.

Indicative Content

1. Operational overview of security services:

  • Context of contemporary security services

  • The security officer role in the evolution of services

  • What security officers do and wear

  • Introduction to patrolling

  • Introduction to first aid

  • Data Protection

2. Introduction to Safety and Security Operations

  • Managing a crime scene as a first responder

  • Bomb threats (digital media and written medium)

  • Signs of alcohol and/or drug intoxication

  • Spotting the warning signs of escalation in people’s behaviour

3. Introduction to equality and diversity

  • What is discrimination

  • Discrimination and the law

  • Protected Characteristics

  • Unconscious bias

  • Unconscious bias in the security officer role

4. Introduction to law and legislation

  • Civil and criminal law

  • Law Legislation and You

  • Making an arrest

  • Actions after making an arrest

  • Restraining and detaining

5. Customer service and conflict management

  • Introduction to Customer Service

  • Effective Communication

  • Non-verbal language

  • Open Palms

  • Resolving Conflict

  • Patterns of behaviour

  • Workplace Violence, Safeguarding and Responsibility

6. Introduction to formal writing

  • Pocket notebooks and keeping accurate records

  • Writing statements

  • NO ELBOWS mnemonic

  • Writing formal reports

Assessment

At the end of each learning lesson, there is a formative assessment, which acts as a checklist for the learner. At the end of the course, there is a summative multiple-choice quiz, which learners must pass for accreditation.

Each of the six modules can be offered as a standalone course accredited to Level 1.

This six-module course can also be delivered in-person over two days.